Rewriting Security Options


#1

I find the descriptions in the security settings screen very confusing. Would it not be far better to simply state which position of the button will enable or disable Gps location checking, atm withdrawals, magstrip transactions etc etc.


#2

I thought the on on the right and off on the left was quite simple?


#3

If one takes a second or two, one should be able to figure it out. It’s quite simple: if the switch is on and blue, the thing written in bold next to it is enabled, or on.

The irony: the texts were rewritten recently because people were confused about “enable” and “disable”.


#4

So let me get this straight - swiping left and disabling the option actually enables the ATM withdrawal option - and you think that’s intuitive?

Why not just say ‘ swipe left to enable atm withdrawals’ ??


#5

By default it’s all “off” and everything works and then you swipe right to “enable” security options like disabling ATM withdrawals so I don’t really get the confusion?


#6

Best explanation I’ve seen so far. You are correct - if only your statement was included anywhere in the app all would be clear. Unfortunately this is not the case.


#7

It seems like we are talking about different versions of the app. Here is a screenshot of the latest iOS. It is the other way round there. All is “on” by default. In this example, swipe payments are blocked, or off, or disabled.

The old screen would write:
Disable contactless: on / off

If you are on Android and they haven’t changed it there yet, you might have something to look forward to.


#8

Now I am totally confused - I am on the latest ios and the screenshot above it what I have in my security options.

If anything proves my original point is valid surely this is it!

I would be most grateful if you could please just confirm to me whether the buttons should be swiped left or swiped right to achieve the security settings I require which are as follows:-

Location based security - disabled
Swipe payments - disabled
Contactless payments - disabled
ATM withdrawals - enabled
Online transactions - enabled

Many thanks


#9

Also Frank - what you have said above directly contradicts what you said in the third post of this topic -

‘if the switch is on and blue, the thing written in bold next to it is enabled, or on.’

This is the opposite of what you said above in respect of the Swipe Payments option.


#10

Hey @Tony,

the irony here now is that the screen I was just posting is a new, rewritten screen, because people were confused about the fact that they had to “switch on” something to “disable” swipe, for example. That has changed now. Now it is indeed more intuitive, I would say. If you want something to work, switch it on! On means blue, not light grey, like it is an iOS UI standard in all apps and settings.

Location based security - disabled – off!
Swipe payments - disabled – off!
Contactless payments - disabled – off!
ATM withdrawals - enabled – on!
Online transactions - enabled – on!

They also explain in texts what “off” would do: If you do not use contactless payments, you can switch them off for extra security.

It is always a two sided thing: feature on, extra security off. That is just the nature of the design of a binary switch. And it works the other way round for location based security: there you have the extra security when the feature is on. Key is to understand that some features are designed to prevent transactions and some to enable a certain kind of transaction. I don’t see how this dilemma could be resolved.


#11

Thanks Frank - all clear now.
Still think the wording under each option unnecesarily confuses things.

FYI I made a call to support yesterday morning with exactly the same query and was given the opposite answer. I assume you have a transcript of the support chats but it is obvously a problem if your own support guys dont even understand how the settings work. Let me know if you need further info re the chat.


#12

I am certainly interested in other people’s chats but I am just a customer like you with no relation to Revolut :wink:

The interesting part here is that Revolut changed the wording here, at least partly due to customer complaints. I personally think the new design is pretty clear and the additional informations help since they give examples of when someone would want to trade functionality for extra security. It is explained from the perspective of how can I make my account more secure. Makes sense under “security settings” to me. It is like explaining it to a friend in one’s own words: When would I want to switch this off? When you don’t shop online, then switch it off so no one else can shop online.


#13

Sorry Frank I assumed you were a Revolut guy - must be the air of authority :sunglasses:
What you say makes sense - its just a little concerning that Revolut support give the opposite answer!


#14

Yeah, looks like some support agent didn’t read the latest memo about that update :wink:


#16

It is a standardised UI element for iOS since the beginning of iOS.


#17

I don’t think the confusion is about the state of the switch. It is about understanding what yes and no actually does.

The switch enables functionality. For the payment options (contactless … ), this works like a light switch. But for location based security, enabling means switching on a feature that would actually prevent a payment when it kicks in.


#18

Indeed, with the android app, this is still confusing as hell, at least with the french version.

So I get from what @Frank explains that under iOS, I need the switch to be off if I want to disable contactless (for instance). Is this the same under Android ?

The thing is, the previous screen (the one which displays the card) states the going to the security screen allows to “enable additional protection” (approximate translation form french). So I’m kind of expecting to have to switch things on in order to be protected, when I understand from this thread that I actually have to switch things off.

And switching the location-based security on makes you more secure, which makes it the other way around.

All in all, this is pretty weird and confusing.

Thanks a bunch.