Revolut Support not Responding


#1

Hi,
Understand that the support team is very busy, however, from a client perspective you cannot ignore clients on the chat that are having serious issues… I’ve been waiting for a response for 3 days and nothing. At least, I would appreciate receiving an ETA or something, but it seems that I’m talking to a wall. And it’s a really serious problem that is causing me issues.
Before, the support used to be very effective and solve issues within a few hours. Now that you guys became a unicorn and obtained so much funding, you should use it for support…
Until I next hear from you (hopefully soon),
E


#2

Did you make sure you typed “live agent”?


#3

About 5 times already…


#4

@AndreasK seems to be back, so he might be able to help out.


#5

So now I suggest to type resolved then live agent again.


#6

An agent has been in touch with you on chat. Apologies for the delay and thank you for your patience! If you need anything else please let me know.


#7