I’m having issue with my Premium Card. At POS devices here in Bulgaria it keeps showing the “Invalid card number” error when trying to use the card. This is with chip and pin. Contactless doesn’t work as well.
The card also works on some ATMs but not on others. I’ve never had issues with my regular Revolut card - it keeps working without any issue.
Support is really useless - the keep saying me that they have no known issues with the new premium cards and keep giving me the Knowledge Base answers without really understanding what I’m explaining.
I had this issue with my first Premium Card. Requested another one and it has the same issue. I just can’t use it unless it’s online or in some ATMs.
Is it an issue with the new credit card issuer? The old ones are made by Paysafe and the new one shows Wirecard. Could it be an issue with the fact that there’s no card number on the front but it’s moved on the back?
I’m paying premium for a few months now and I can’t use my premium card - I’m using my old regular one. This doesn’t make sense. Anyone has this issue? Any comments from the Revolut team other than the support “bots”?