Revolut Premium card delivering times are miserable


#1

Had to leave this here. I ordered a card on July 17. Revolut promises an express delivery of 2 days. It’s now July 31 and the card is still not here. I went premium and ordered the card because I needed it for a trip since it’s a Mastercard. I contacted support three times and they always tell me the card will be with me soon and that this is a issue with the delivery company. I suggest Revolut to stop working with them then, because this is just a shame.

I’m contacting support right now to get my premium membership canceled and the fee refunded. I think it’s more than fair. For those who are thinking about going premium, beware.


#2

I am sorry for this. If I were you I would contact them via in-app chat. They’ll probably suggest you to order the new one.

In the meantime, if you’re the Android user, you can try to add your premium card to Google Pay.
I know that this is workaround only, but…


#3

I have contacted them again and they always tell me the same, that the card will be with me soon. They suggested me to order a regular one, that it would be faster, however I’m not interested in a Visa card, I need the Mastercard one. They told me to wait until the end of this week and maybe the beginning of the next one. Basically I’m getting the card pretty much 1 month after ordering it.

I’m waiting until the end of this week otherwise I’m going to remove it and order a new one, hopefully it will be faster.


#4

Don’t get your hopes up. :slight_smile:
Ordered a card Friday night - today I have received the attached :slight_smile:
Again it’s somebody’s else’s fault…


#5

Would love to know what the claimed “technical issue” is.
Next thing they will be saying they have run out of plastic to make the cards


#6

As if any company gave you an honest response these days :laughing:

Dont you think this is actually a possible scenario? :wink:


#7

where :r: is concerned anything is possible !


#8

:+1:

:r:evolut, endless possibilities


#9

“I am very sorry that you still have not received Revolut card. The demand for our cards has exceeded our expectations and our stock is depleted. Our manufacturer is experiencing a slight delay in card production. Your card is about to be posted. I hope you will receive it soon“

Can’t wait for the global expansion…
Good times are coming…


#10

Quick update, still waiting for my card. I wonder how many months it will take. This is lovely. There was a lot of heat here in Portugal and my standard card pretty much melted (not kidding) so I ordered a standard one as well. Let’s see which one arrives first.


#11

Out of topic- may a ask which card have you ordered?


#12

I ordered the Rose Gold one and the standard pink and blue one.


#13

I have been waiting about a week (rather more than less :slight_smile: ) for a black one.
And they didn’t give me shipment details
Something goes really wrong…

Fortunately I have it now.


#14

Let’s see if mine arrives today, they said it would be here by the end of the week.


#15

Hey, just interested to know why the card has to be a Mastercard one?


#16

Do you have your desired card? (I hope- yes)


#17

Hey, a lot of merchants in Portugal either accept only Visa or only Mastercard unless the card is a Multibanco one – Multibanco network cards can be from any. I had my card refused multiple times because it’s a Visa so I want to have a plan B in my wallet.


#18

No, not yet. I decided to remove the card and order a new one. It seems to have fixed the problem because I received a tracking code and it’s already in Portugal ready to be delivered this Monday (I guess).


#19

Wish you all the best with your card!


#20

This is getting ridiculous. I was tracking my premium card. Got the notification that it was delivered. Got home, opened the package and guess what… It’s a normal Visa Revolut card. I just don’t know what to say about Revolut right now. My card melted in the car during the heatwave here and I pretty much have no way to pay with the card. Ridiculous.