Revolut not verifying my transfer


#1

Hello!
5 days ago I have done a SEPA transfer to my revolut account. I accedentaly put a wrong sum into a transfer exceeding a limit of 15.000 EUR. Now it is a 5th day after a transfer and my money are not transferred back to me neither in my revolut account.
At first support agents said they are working on it, however, over past 2 days they aren’t even connecting to the chat despite the fact I am a premium user!! I am very dissapointed nobody contacts me with information about this issue!
What do you recomend me to do?
Thans


#2

Hi, a in exactly the same position. My support chat is not being answered.


#3

Hey there @Ernestas1 and @simontelfer :slight_smile:

Revolut is receiving a high number of requests and it seems there’s a big backlog with support queries :frowning:

You can find alternative contact methods here:


#4

awesome, many thanks for the tips … i quite understand the problems they have but for the premium service they simply ignore the messages… a simply, sorry we are busy would be great and stop the worrying.


#5

Hey @simontelfer :slight_smile:

Not trying to excuse or justify :r:‘s obvious inability to timely cope with their users’ support requests, but there’s usually a helpful robot that will tell you this, the remaining time and point you to a self-service answer if possible. However, it seems that even that stopped answering for many users :frowning:

@AndreasK, can you help? :sunny:


#6

again, thanks for the answers… i’m feeling less concerned although my daughters 16th birthday trip away hangs on a thread…


#7

Hey @simontelfer :slight_smile:

Just give :r: some time or reach them through social media and you (hopefully) should get your account unblocked soon :pray:

Hope she has a nice trip :flight_departure:


#8

I’ve replied to your DM on FB.


#9

Everything is solved now. Thank you. In the future please do your best to solve such kind of issues faster or at least give an update what’s going on.
Bye