Has anyone had problems with the exchange rate from Revolut?
I checked the currency conversion amount immediately before buying an iPhone from Apple UK on Sunday.
£799 GBP was €898.82 EUR and I made the purchase immediately after checking but the amount charged was €908.19.
I’ve been on to Revolut but they’re claiming there’s a weekend rate levy due to the markets being closed but I don’t accept this - the in-app calculated amount should apply.
I just have a euro balance and let the prevailing exchange rate apply, which has never been a problem before now. I always check the conversion rate before making any purchase and the same rate is applied.
I also checked the reverse - allowing the default € currency on top and £ below and entered the sterling value.
Why didn’t the realtime rate apply? And how can the rate be checked in advance if it’s ultimately wrong?
I’m getting nowhere with online support so thinking of making a formal complaint.
Has anyone had similar issues?