Revolut keep a transfer illegally


#1

Hi !
I have a big problem with Revolut. I received a transfer two days ago now. Revolut has received the money but still does not want to put it on my account despite all the documents sent following their request. Since I have no answer from them !! I pay premium service and the customer service is outrageous. They hold money on their account illegally that I do not have access…I wish to have an answer in the hour before going further


#2

You mean you paid for the yearly premium package?


#3

Yes exactly. I pay 10$ by month and I have no response…Revolut refuses to let me recover my transfer of several thousand dollars


#4

Well you need to provide all the documents they asked for and they need to verify them.

I do agree however that a customer with a premium account should get a faster response (not that current response times are satisfactory for standard users either :smiley: ).


#5

I sent all the necessary documents and since then I have no more answer! It’s scandalous


#6

When did you send them?


#7

i sent documents 2 days ago…


#8

Hopefully @AndreasK or @JessicaZ can chime in and shed some light.

Until then there is little point in getting all worked up :). It would have been better if you had raised your limit before the transfer, but on the other hand if you have premium package you definitely should get better response times.


#9

I need my money today. It’s scandalous to keep the money like that … It’s been 48 hours that Revolut has 28k … How to become the first neo bank in Europe? This is the last time I use this service!


#10

@JessicaZ i pay 120$ by year ? its for that service ?


#11

I’d suggest to check your account limits beforehand and getting them raised ahead of any prospective big transfer when dealing with e-money institutions. They don’t work (and can’t work) exactly the same way as banks do :wink:


#12

Disclaimer: no offense to anybody meant

Whenever I read these type for threads of people having a fresh account and instantly pumping in 1000s of $YourCurrenyHere I admire them for their trust.
Maybe it’s because I’m older than the average user here, but whenever I intend to give someone my money, I first try with small amounts, that don’t hurt the budget if lost or whatever.
I want to find out, if it’s all working and if there are any gotchas. And most of all, I have a look into T&Cs and others guides how the service works and what limits are in place.
Using this procedure I never ended up having to yell at support people (which I never do BTW) and get sleepless nights because my money is in „the cloud“


#13

Hi @LevalloisJulien. You need to provide source of funds documents in order to increase your annual top-up limits. An agent has contacted you via chat, please respond at your earliest convenience.


#14

Your tip is somewhat irrelevant since small amounts are handled differently from bigger amounts. Check the thread I started a few days ago.

P.S.: T&C don’t state when or why a transfer is going to turn out problematic.


#15

My post is not about testing limits or transferring big amounts in general. It’s about if the basics of a service are working and also using common sense and caution before pumping all your money into a service you have known for 5 minutes.


#16