12.01.2018 I have done a SEPA transfer to my Revolut account. I accidentally put a wrong sum into a transfer exceeding a limit of 15.000 EUR. Now it is a second week after a transfer and my money are not transferred back to me neither in my Revolut account.
At first support agents said they are working on it, however, over past 7 days they aren’t even connecting to the chat despite the fact I am a premium user and writing them every day!! I am very dissapointed that nobody contacts me with information about this issue! My money is still not back in my back account and it is not in Revolut either. This is a disaster and customer service is the worst! I am now really worried about this sum of money and nobody is contacting me with information what is happening!
I insist Revolut team to contact me ASAP. If not, I am giving a claim to our state bank.
If you would like to loose your money, just top up it on Revolut! No support, no money and no respect!