Unfortunately I’m a bit disappointed with crypto currency support.
I’m the premium user, and I got access to buy and sell, but that’s all - from my point of view - totally useless.
There is no way to transfer from/to another wallet. It means your can do just to have “stable” currency or to make saving, but you can’t pay any other bill in BTC, ETH or LTC.
Also rates are not the best - Revolut claim that no fees are applied, but purchase price is about 2-3% higher then on other CC markets (also selling price is 2-3% lower). I can understand that, but it should be stated correct.
correction: Actually this my statement is kind of wrong now - I’m not sure if I was a bad luck when I tried that and got wrong x-rates both times I tried it (or probably difference between bid and ask price was very high at that moment), but now I got a difference between sell and middle price from about 1.7%. This is then the same Revolt wrote in the blog: 1.5% fee (0.2% is then half of the difference between bid and and ask price). Still it is a bit too high to be competitive with another CC platforms.
Also there are much higher fees when converting from one CC to another, e.g. BTC -> ETH -> BTC (if you start with 1BTC, at the end you will have only 0.925). 3.25% fee for transfer in one direction is extremely high.
correction: Here I get now also much better results: 1BTC->ETH-> 0.955BTC, which is 2.25% x-rate (in one direction)
Personally I would never upgrade to premium because of this. To have acceptable support you will have to support at least:
Full Wallet support with public address and allowing transfer to the wallet (without any fee except standard blockchain miner fee)
Wallet support should show at least incoming payment with number of confirmations
Transfer from Revolut to another public address - again without any free
Reduce the coin buy/sell - usually money is already on Revolut account and fee should be maximum on 1% if you want to stay competitive
Provide acceptable transfer fee from one currency to another - on the coin market you can do it with 0.2-0.3% only. 1-1.5% would be acceptable too.