I have multiple problems right now. I recently topped up my account with a few hundred to spend and I noticed that it was gone when I logged back in to use it. It was stolen by somebody in Cuba. Weird, no notification about the withdrawal and I always get notifications when I use Revolut.
I check my account history on revolut and there are 51, yes 51 fraudulent transactions since April. Not once was I informed or did revolut do anything, no notification from my app, nothing. 10 of these transactions were able to take money and the other 41 failed due to me not having money in my account. As I usually don’t leave much money on my account when i am not using it the total amount wasn’t that much, apart from recently when i put more money on to spend and that was taken.
Since revolut never gave me any indication my card information was compromised that money was stolen too. If they had done their job the thieves would have been stopped months ago.
I then contacted support and they gave me a charegback link which i followed and completed. However they said I actually have to fill it out again for some reason so I am trying to. Now it just asks for my phone number, which I enter - briefly goes to a screen where I need to enter a pin that they text me (I receive the text) and goes straight back to the phone number screen, no possibility of filling out the chargeback. I asked about this but no reply. I sent a message on facebook and but they are still trying to help, I have tried on chrome and firefox on Android, and also on chrome and firefox on my PC, everything has the same result. The basic form does not even work.
The worst part is although I have removed the card from my account, I can still see fraudulent attempts to steal money from me every day if I log into the app, yet still there are no notifications coming through. How is that even possible, that is a HUGE security flaw by revolut.
I of course have notifications turned on in my app at all times and had gotten all my own valid ones correctly. Yet people are able to steal money from me, attempt 50+ transactions and not even one notification or somebody at revolut thinking, hey there are 50+ attemtps to withdraw cash from atms in Cuba from our customer in Ireland, maybe there is something wrong?! A country I have never even been to.
This poor support has literally led to more money being stolen from me and I can’t even file a claim to try and get it back. I have been trying to for a week. Nobody can even explain why the notifications do not happen, they don’t even reply to the question.