I’ve been using the app for more than a year now and it has helped me a lot since I’m always travelling. However my account has been blocked last week for the first time. I tried to make a payment and the payment was declined although I had money on the account. I then checked the app that said that my account had been blocked for security reasons and that I had to contact the staff for more support. Something that I did straight away. I was surprised to see that responded through the online chat, as they’re always so fast. Now it has been more than a week (10 days if we want to be more precise) and still nobody has replied. I’ve tried to reach an agent through every single platform I could, via the 24/7 chat (that isn’t 24/7 at all), Facebook, Twitter and even Instagram.
No need to say that I’m quite helpless right now and I don’t know what to do.
The only reply I had from the customer service is : ‘‘We are reviewing your case. You will be contacted’’. That was 8 days ago and I’m still waiting…