Revolut account has been blocked for a week


#1

@AndreasK
I’ve been using the app for more than a year now and it has helped me a lot since I’m always travelling. However my account has been blocked last week for the first time. I tried to make a payment and the payment was declined although I had money on the account. I then checked the app that said that my account had been blocked for security reasons and that I had to contact the staff for more support. Something that I did straight away. I was surprised to see that responded through the online chat, as they’re always so fast. Now it has been more than a week (10 days if we want to be more precise) and still nobody has replied. I’ve tried to reach an agent through every single platform I could, via the 24/7 chat (that isn’t 24/7 at all), Facebook, Twitter and even Instagram.

No need to say that I’m quite helpless right now and I don’t know what to do.
The only reply I had from the customer service is : ‘‘We are reviewing your case. You will be contacted’’. That was 8 days ago and I’m still waiting…


#2

Hey there,

I’m really sorry for your inconvenience, and I don’t think this is supposed to happen… hopefully @AndreasK will step in, but you could also try typing ” resolved “ followed by “live agent” for the time being. :slight_smile:


#3

Same happened to me but my account locked on the 1st of june and its been saying that my case will be handled by a dedicated team by 96 hours but its been nearly 960hours and no response. No response frrom twitter either. Dont know what to do. My money is stuck inside too.


#4

Yeah for me it’s the same, my money is stuck in there and hats the main problem…