Revolut account blocked


#1

Hello,

I have been noticed my Revolut account has been blocked because I could not verify my mother’s card (which is not in the UK) I had used for a top-up.
It has been almost an hour since I tried to contact the support team, in vain.
I really need my account to be unblocked today as my Revolut card is the only one I can use at the moment. My mum sent me a picture of her card I can transfer.
Do you know how long it will take before I get an answer ? Will the problem be fixed today ? It is very important to me.

Thanks


#2

According to the FAQs you can only top up from an account in your own name.


#3

@Axel Due to the card not belonging to yourself, we do require verification to make sure that you had rightful access to use this card. Generally we ask for the 4 digit code that is attached to the top up in the cards online banking to do this. Support is open so please contact us to help you out.


#4

Hi. This has happened to mine as well. And after I put that 4 digit code (Revolut*####*) is asks me to scan the card… which I don’t physically have. I tried to contact support through the app, but it just sends me back to the “verify your card” screen :confused:


#5

Yes, same problem. But card can’t be scanned … :frowning:


#6

There are other ways we can verify the cards, if you can please reach out on the support chat, then we can walk you through this to get everything verified.


#7

My Revolut account has been blocked. After I tried to change my cards, add and new one and delete and old one. Will my account be unblocked, and why have they blocked it just because I tried adding a new card.

Thanks


#8

Hey larysa I have changed my phone number since I first registered an I no longed have access to the one on my account, how can I change this? Please contact me asap


#9

HelloLarysa, or any other Revolut team member. Please help me. This morning during my online shopping my Revolut accounting was blocked. It was the first time I was using my ( physical) Revolut card.

As the app told me I used the messenger chat to ask for help. After a quick automatically answer I gave all the info on this matter. Now I have been waiting for hours, but nobody is answering. I am worried about my money and the time of arrival of my Christmas shopping!