Using Sepa, i transfered hunderds of euro’s on the 25th of januari. As many Revolut users have noticed by now, in that period the sepa database was off and banks were reading Revoluts bic as REVOGB2L in stead of REVOGB21.
Using transfer from my bank, i didn’t see it, as a bic is not need for a sepa transfer.
Well my money is gone and Revolut blames ME. Also they refuse to pay for all the fees to recover the money by my bank. Also they have no intention of compensating MY wasted time.
Also they offer NO help whatsoever to retrieve my transfer.
This is really a shame. My bank did not change the bic, Revolut did. I have spend hours talking to my bank, in how to find my money, and it still has not returned. Today 1 week ago
I really believed that Revolut could change the banking system, but the truth is they is they are just as bad as the old banks.
Covering up mistakes is really bad for a startup company.
Well at least they understand my frustration…