Reviewing your documents...

Hi, I am new to Revolut, i have just received my card today but on the app it still says it’s reviewing my documents, its been about 4 days now.

Could you please let me know if this can be fixed or if i have to do anything on my end? id really like to use the card as i will be travelling.


Hey Danny

please contact support, they can answer why it is taking long. You might have to provide additional documents in order to complete verification.

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Thank you! when you say contact support do you mean by the chat on the app?

Yes. It is currently the only way to get in contact with support :slight_smile:

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Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.

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