Three months ago (September 1, 2016), I issued a transfer of funds in the amount of $1,000 from my bank account to my account in Revolut system. According to your instructions I wrote the unique reference number from mobile application in the description of payment, wrote all the necessary data, and issued a payment order. During the week I have not received any notice from Revolut. After an appeal to support, I was informed that such transfers Revolut does not support and was made a return transfer on my bank account. Firstly I have no one advised that such transfer do you not support, secondly, no one notified me about a transfer for return funds, and thirdly, no one told me about the commission that was charged for the return transfer. Okay, I’m a loyal customer.
Then, within two weeks after that, funds didn’t return to my bank account. The bank reported that was no one return transfer by any reference number. I turned again to support team of Revolut. In support told to wait. In further correspondence I get a few of the documents confirming that the return transfer was apply, but the funds are not received to the my bank account. Support wrote about a request to the your bank for tracking funds. Three months passed and no one can tell me where my money is.
This is unheard of! The third month I can not get my money back on your fault! Not my fault that you are not blocking such transfers in the Revolut mobile application. Not my fault that you can not keep track of the payment. I’m sorry, but it is your problem, not mine. Please, return the money!