I have reserved a hotel room on the 19th of April and paid with my Revolut card. The transaction is completed since yesterday, however the hotel say they didn’t receive the money. They contacted the company which is responsible for the transaction, which replied: “we have crosschecked and found that the transaction is unsuccessful and is auto reversed from the banks end to the guest card.”.
The money isn’t in my account, and the transaction is completed, so I’m not expecting to receive it back, however the hotel hasn’t it either. Has it ever happened to anyone using the card? Thanks in advance.
I have the same problem, money went through 2 weeks ago and it’s still not in my account. Had now 3 different live agents and the last one transferred me to a different team. Waiting a day so far and no contact. This is rediculous!
According to their answer: “transaction is unsuccessful and is auto reversed from the banks end to the guest card.”, the transaction shouldn’t be marked as “completed” but as “reverted” instead. Given the situation, I assume they can’t cancel it. I have also sent a message to the support team.
Thank you very much!
Resolved.
The transaction is still labelled as complete in my euro account, whereas the refund was made in a different currency (rupees) which I haven’t noticed before, since the information in the original transaction was not updated. Thank you very much for the help.
I have a similar matter
i have been informed that a payment was made to my revolut account (as every month) but i have not received anything. I cant seem to track the sender’s account number to check it more but in this case what can be done to receive the money ?
support!