[Resolved] Top up my card with 3D secure


#1

Hello,

I face an issue when I want to top up my Revolut card.
My Credit card is Mastercard 3D secure.

Can you help me out ?

Thank you.


#2

Can you describe what issue you’re facing? (With screenshots- the best)


#3

Please find attached my screenshots chronologically ordered from 1 to 5


#4


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#8

AFAIAA Revolut will not work with 3D secure cards


#9

Where is it saying no 3D secure in the contract ?


#10

You’re wrong. I use 3d secured card to topup


#11

I’m not saying it does - only that I believe Rev is not compatible with 3D secure. If you want a definitive answer contact help through the app.


#12

3d secure is not available for revolut issued card. I used to top up with 3d secure as well.


#13

Do you use iOS or Android?

If Android, please change default web browser


#14

Apologies for the confusion - it may just be that Revolut is not compatible with secure 3D PAYMENTS - not top ups - sorry to mislead


#15

I don’t speak French but it looks like technical issue. So maybe just wait a while and try again…


#16

I use IOS 11.4 (beta version)
Not sure that impacts


#17

I don’t know how it works on iOS but on Android changing default web browser could help.

I’ve you read this post of mine:


#18

In IOS, it’s in App, not in browser


#19

Resolved with help of support.
Delete the credit card and add it again.


#20

Good to know. Enjoy using it! :grinning: