I have a friend who just registered in Revolut and he is having trouble verifying his account.
We both work for an International Organization in the Swiss-French border, and as such we have special legitimation cards that give us the right to stay and live in France or Switzerland for as long as we are working in the organization. For all intents and purposes, this is our residency permit. If the police or airport security asks us for a visa or permit, we show them this and no more questions are asked. We declare taxes in france, we have french and swiss bank accounts, etc etc
When trying to verify the account, the agent seem to be claiming that this is not a valid residency permit, and now they escalated the issue for the compliance team.
To make matters worse:
His contract is finishing, so the legitimation card will expire in a couple of months, so he will go back to his home country that is not in Europe, and as such not covered by Revolut.
Let’s make it even worse:
Because his contract is finishing, he topped up the funds he had in his bank’s prepaid credit card to Revolut, and then he cancelled that card and bank account - he cannot leave the account openned otherwise they will charge insane monthly fees, so he took care of closing the account and cancelling the original card today.
So now he has money in his revolut account that he can’t use: he can’t create virtual cards, he can’t send it to someone else, because Revolut Support are not accepting his completely legal “legitimation card” as a residency permit.
What can he do now to get the money out, assuming that Revolut won’t verify his account and that the original payment method is no longer available (has been cancelled).
I’ve heard maybe @AndreasK can help?
By the way, we are talking of an ammount of 45 Swiss Francs (~40€), it’s really a small ammount that didn’t even reach verification limits. He is already ready to lose that money, but isn’t there a fail-safe from revolut? I mean, right now Revolut has his money, so how can it be refunded without using the original payment method?