"Reset Passcode" function does not work

Which version of the app are you using?

Hi Andreas,

Yes I am.

Please help.

I am using version 4.5

Regards,
Deb

Hi Andreas I am still awaiting a response

I have sent you a direct message.

I also face the same issue. There is no way to have support via App.

Could someone from Revolut help me?

Thanks!

Hi there @AndreasK - I have the same problem. I have today reinstalled the app to the newest version. Password does not work. When I enter my phone number and last 4 digits of the card number for new password it says
Verification failed. Please make sure you entered the correct value.

I have tried this several times and always get the same. I need to use the card, so please reset my password shortly. Thanks.

Hi @neyche.

Are you entering the last four digits of the card used for top up?

Hi Andreas

Thank you for your message.
Problem was resolved by the support team last Friday.
They resent me my forgotten password.

I was not entering the last four digits of the card used for top up.
The application’s instructions goes as" “Enter the last 4 digits of your
card number”.
So I entered the numbers of my Revolut card. Not the card used for top up.

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Hello Andreas,
I forgot my password and I don’t have a card for top up. So, I can’t reset my password.
Could you help me with this problem?
Thank you for your help,
Adrien.

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Hi, I am having the same issue. Using the latest version of the app, however the forgot password function doesn’t seem to work.

Sure. Please drop me a direct message.

Hi @AndreasK
…same issue at my end: changed iphone - reinstalled latest version - checked topup card in bank statement - reset does not work (verification failed)
thx for help
/ ricco

Can you please delete and reinstall the app now?

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yes - i have reinstalled now

still does not work - error message: request failed: forbidden (403)

Can you send me a direct message?

would love to but could not figure out how ?

Check your ibox, I’ve sent you a message :slight_smile:

Having a similar problem, cannot reset my passcode. iPhone iOS 11.2.5, Revolut 4.12

1 Like