In celebration of this Black Friday, I have tested the contactless limit feature to understand what happens when that limit is reached. These are my conclusions:
P.S.: And sorry if I put this in the wrong category. This post contains both what I regard as ‘bugs’, but also general feedback.
1 - Contactless limit ought to be shown in the main currency of that user. I.e. I live in Denmark and the contactless limit ought to be shown in DKK instead of €150. It’s honestly just a lot more intuitive.
2 - The limit does not update instantaneously. It took several hours from one transaction until the limit moved.
3.1 - CHIP+PIN transaction does reset the contactless limit, as it should. But again it did not update until several hours after the transaction.
3.2 - About 30 minutes after the limit updated to €0 I received an email about my need to perform a C+P transaction. I received an additional in-app notification that I needed to reset the limit or perform a C+P transaction, and until then all my cards would have contactless disabled… I feel that perhaps Revolut is implementing the PSD2 thing a bit too aggressively, and again all this information is unnecessary, because the terminals already handle it automatically at the POS. Were these two warning notifications delayed? It needs som UX work.
4 - It is unnecessary and spammy to warn users about the impending limit in the app (+ I just received an email about the limit being reached!). The terminals handle everything (at least they do in Denmark). Whenever you reach the limit, the following happens (in Denmark):
Perhaps it depends on the country, at least the Revolut blog post about the topic is unclear. The norm in Denmark is that the terminal handles everything. The terminal puts the transaction on hold, makes a cutesy ‘beep-beep’ sound to get my attention and shows a message (in the language derived from the BIN of the card. In my case it showed this message in Danish): ‘INSERT CHIP AND ENTER PIN’ (“rough” translation… ). Then you obey that command and it works and everyone is happy. This was the way before PSD2, and it still is.
Can other users please confirm what happens in their respective countries whenever you reach the contactless limit? Does it indeed just reject the payment, or does the terminal handle it.