Request failed: forbidden (403)

Had to re-intstall my phone so lost my passwords. forgotten my account password for revolut, tried to reset and it says enter the last 4 digits of top up card which ive done, an error comes up which says Request failed: Forbidden (403)

I’ve contacted support first thing this morning and was told it would be escalated, this still has not been resolved and nobody has come back to me

Can anyone help?