Refunds....

I can see a lot of people are having some issues with refunds.
I now find myself in the same boat which is really annoying as my item was cancelled and wasn’t actually returned.

I’m still waiting for the funds to hit my bank account but it just hasn’t happened yet… I spoke to the business I ordered from however they told me funds never leave bank accounts until it has been dispatched.

So Revolut where’s my refund???

1 Like

Is the transfer pending or complete? When did you place the order?

I placed the order Saturday, however the business said that the funds should of been pending and not taken out of my account. However when looking on my account there are not pending amounts only the sum taken out. He said it should of been put back as soon as the order was cancelled on Sunday

What does the transaction say? Is it pending or complete?

Sorry just realised what you meant.

It says pending.

I would advise you to wait, because even you call/text Support they will tell you wait.

Most times the merchant cancels the payment

Thank you for your advise - do you have an ETA oF waiting x

If it is only pending it has been only blocked but not withdrawn yet. It should return as soon as the vendor frees the amount respectively the latest within seven days.

1 Like

Normally payments could be uo to 21days pending/reserved.

After that the payment return automatically to the customer.

The window is of up to 7 days AFAIK

Thank you everyone for your replies and help

1 Like

I am having major trouble trying to contact the merchant for a refund as I have tried on a series of platforms but there is no response. It was with hotels.com and due to the coronavirus I am now no longer able to go on my trip and would like to have a refund but they are impossible to get ahold of. I am very displeased and really hope revolut can help me out with an option.

You can not get a refund if you did not attend the journey unless you had an cancellation insurance.

When you missed the cancellation cutoff date then you also can not get a refund.

1 Like

Well, some companies have special policies in place if a destination or customer‘s residency is in a high risk area. See Airbnb for example. One can cancel bookings there for free even if the host‘s terms wouldn’t allow this.

If hotel.com is not responsive, I would try to contact the hotel directly. They might be willing to cancel and refund the booking.

Hotels.com has guaranteed hotel refunds to all customers affected by Coronavirus if they’re unable to travel

They’re keeping in touch w/ airlines to work out their refund policy for this

That is not what I read here.

Please show me the statement that there is a guaranteed refund policy.

They sent me an email with it

Edit; this is only in the case of US travel ban ruining your trip. My bad