Refund not paid back


#1

Hi There,

I have tried to get in touch with your online support a few times, it is a “bot” that is not responding,

I am due a refund from a hotel pre authorization, they have sent it back to me, but revolut have not put the refund on my account? Can you advise why? its a substantial amount of money.


#2

Refund from a pre-authorization can take days (5?).
Time will solve this.


#3

Hey there @ciarapower1987 :slight_smile:

Pre-authorizations will expire after 7 days without being charged by the merchant. Therefore, it shall be returned in no more than 7 days :smile:

Also, Rita will transfer you to a person if you type live agent :wink:

Here you have a previous answer on this: