Refund missing (rental car) (RESOLVED)


#1

Hi,

I’ve been a happy customer of Revolut for a bit more than year now. I even invested in the company via the campaign on Seedrs. However, a recent experience has left me quite perplex.

So here’s what happened: I rented a car and paid an initial deposit of 250 euros. I damaged the car and lost the deposit and I needed to pay another 600 euros to cover the franchise. I used my Revolut card to make the complement.

I wasn’t responsible for the damage to the car so the rental company refunded me the entire 850 euros to my Revolut card.

I have an email exchange with the company asking me which card to use for the refund and then confirming the refund.

But here’s the catch: Revolut only processed 600 euros (basically what matched the original charge). I reached out to customer service, sent all the emails but they refused to refund me the remaining 250 euros - they want an official proof of payment indicating the Revolut card.

Of course, I reached out to the rental car for the proof but they are not really responsive (and why should they, they did their part).

So not sure what to do, am I supposed to let Revolut keep these 250 euros? There must a be trace somewhere of this 850 euros payment to my card. I don’t understand why they are not willing to investigate.

Any ideas on how to solve this?

Many thanks,
Kevin


#2

God! This community is not for personal problems! There is inapp support for that, you can use twitter to drop them a message, but this community doesnt need to know for every single situation everyone got himself into…


#3

I used the in-app chat and they didn’t want to help further. Hence the public message.


#4

Hey, @revodrago :slight_smile:

According to the first post ever made in the community, that was made by @revolut3

So I think the problem posted is valid.

Apart from that, @kevinlg, have you considered raising this issue to an official complaint?
You can do so by clearly specifying that you want to file a complaint through the in-app support chat :wink:


#5

Thanks @Juliopp

I didn’t know this - I will give it a try!


#6

Hi,

Does anyone have the link to the complaint form or is it a unique link provided by the customer care agent?

I reached out to Revolut through the in-app chat but they haven’t replied… This is really becoming a joke.

Thanks!


#7

Hey @kevinlg :slight_smile:

The following link has been previously shared on the forum, not officially though:


Been well over a week and my money still hasn't been credited (SOLVED, after 2 weeks)
#8

Thanks @Juliopp

I have sent a complaint, let’s see what happens.