I’ve been a happy customer of Revolut for a bit more than year now. I even invested in the company via the campaign on Seedrs. However, a recent experience has left me quite perplex.
So here’s what happened: I rented a car and paid an initial deposit of 250 euros. I damaged the car and lost the deposit and I needed to pay another 600 euros to cover the franchise. I used my Revolut card to make the complement.
I wasn’t responsible for the damage to the car so the rental company refunded me the entire 850 euros to my Revolut card.
I have an email exchange with the company asking me which card to use for the refund and then confirming the refund.
But here’s the catch: Revolut only processed 600 euros (basically what matched the original charge). I reached out to customer service, sent all the emails but they refused to refund me the remaining 250 euros - they want an official proof of payment indicating the Revolut card.
Of course, I reached out to the rental car for the proof but they are not really responsive (and why should they, they did their part).
So not sure what to do, am I supposed to let Revolut keep these 250 euros? There must a be trace somewhere of this 850 euros payment to my card. I don’t understand why they are not willing to investigate.
Any ideas on how to solve this?