As much as I like Revolut… there are issues with refunds. I spoke several times with your chat support but my issue is still unresolved. I keep getting the same response that the payment did not arrive on my account yet but I find this hard to believe after a month. There must have gone something wrong at Revolut. It is frustrating that I don’t get the refunds credited to my account while I have this problem with 2 different merchants from which I have received proof from one that the money was transferred. Please take a look into this rather than getting the same message that you don’t see it in the account.
I should have gotten 2 refunds of ASOS but I only received one
I received only one refund from Gymshark of 20 pounds while I have proof from Gymshark and from their payment processor Ingenico that 2 seperate payments have been refunded to my revolut mastercard on 2 seperate days. So I don’t understand how they cant’ be on my mastercard ?
Again I’m happy with Revolut in general but this issue is kinda frustrating and having me second thoughts on using the service more in the future.
Thank you in advance for helping me out.