I’ve made a bank transfer of 1000€, but I forgot to put the reference number (32936454), will that cause a problem? Will the transfer be made to my card? Jota


Hello @Jota,

Your transfer will not reach your account without your reference number. You’ll need to get in touch with our support team and send a bank transfer confirmation so we can assign it manually.


Andreas K.


Ok, after I’ve sent the transfer confirmation, 9 days have passed and theres no return of the money to my account.
Any news of that?


I have assigned the transfer into your account :slight_smile:


Thanks. I’ve made the transfer back to my account.


Hi @AndreasK ! I have made the same problem! I forgot to put my reference number: 78854764. I contacted the In-App support and sent a screenshot of the transfer, but they haven’t got back to me. Would you please help?
Thank youu,



Hi Nadhila,

As I can see you made this transfer just today. International transfers take up to 3 working days. Please allow a couple of days so the transfer can reach us.

Please don’t hesitate to contact us if you have any further questions.

Have a great day.


Andreas K


HI there, this has happened to me too! Please help me :open_mouth: