A couple of times I have needed an alert for example I set one for GBPUSD going below 1.30 but one day I checked the rate and it had gone from something like 1.32 to 1.29 with no alert in the meantime. Then I set another alert at 1.28 for when the rate went back through 1.30 but didn’t get that either. I figured maybe I just missed it in the revolut notifications blizzard as I use my card several times most days and get notified about each purchase. Would be good if I could rely on alerts though.
Encountered this as well since the first version with rate alerts. As I recall, one support agent mentioned that the rate shown there is different (higher seems to be the case) because it is the rate calculated the other way round.
To understand, an example:
at this moment 1 EUR = 0.89 GBP
you will be shown an alert for selling 1 EUR = 0.9 GBP (meaning that 1 GBP = 1.11 EUR), when the buy price for EUR is 0.9 GBP. But, since you cannot buy and sell a currency at the same value (revo or the exchange has to make money from the differences ), then when you won’t see the rate for selling 1 EUR when alerted to be the desired one.
It makes sense in that the numbers are not wrong, it’s just confusing and a bad user experience.
To test this, try to sell 1 EUR that even if you will get a return of 0.891 GBP, by tapping Price Alert you will be shown that 1 EUR = 0.8913 GBP
What I am doing to circumvent this is guess what Price Alert value will lead to my actual desired rate.