Random friends dissapear from the list of revolut users


#1

Yesterday I tried to send money to a friend that I know is a revolut user. Unfortunately, that friend was not recognised by the app as a revolut user. I tried to clear the cache and data but this didn’t fix the issue. I reinstalled the app and this fixed the issue partially. Now my friend is on the list but another one disappeared. My contact list has consistent info (phone numbers are correct).
I am running the latest Revolut app on android 6.0.1.
Thank you,


#2

Hi there,

If a contact does not start with “+” and the international code (ie +44 for UK), Revolut does not recognise it as Revolut user.

I hope it helps!


#3

Yup! Make sure the phone numbers start with the country codes!


#4

Hi @Emanuele @AndreasK.
I double checked and the numbers are with the country code so this is not the reason of the issue. This is a bug for sure.
Thank you,


#5

@AndreasK @revolut Any confirmation regarding this issue? I still have this issue.


#6

Hey, sorry I was on holidays!

Are you using the new version of the app?


#7

@AndreasK @revolut Yes, I always use the latest version of the app. The bug is still there.


#8

Hi @stcosmin,

Could you please confirm whether they completely disappear or only not shown as rev users


#9

@AndreasK @revolut They not shown as revolut users. In this moment I am aware of a friend of mine that use revolut, is in my phonebook with the international phone number (the number that he used to create the revolut account) but is not visible as a revolut user.