Push notifications in chat


#1

Why does the app not notify me when I receive an answer in chat?


#2

Probably b/c Revolut is having a global problem with push notifications and it’s been so for the last few days.

Is that correct? Are you guys still not getting notifications?


#3

No, it has always been like that. I imagine it’s so that you forget about the chat and go away but I’d like to hear it officially.


#4

I don’t think they’ve done this on purpose, but I agree the chat notifications rarely work…

Chart support is definitely one of the areas they can improve on:

  • Make notifications work
  • Make sure to have enough staff to answer quickly
  • Tell the staff to READ the questions. Half of the time they answer partially or not at all.
  • Organize the chat differently, with a ticketing system. Currently if you want to find an answer they gave to a specific question a while ago, it’s a real pain.
  • If doing the ticket system: let US close the ticket once we consider it resolved (or auto-close it after x days). I know it’s important for you to say “we resolve people’s problem in average in 19 minutes!” but it’s not really the case.
  • Allow us to answer at night: I once had someone from the Compliance team answer at ~1am, I was actually awake and saw the message, but couldn’t answer!

Not exactly related to the support, but it seems the ID verifications system could also be improved. I mean I only saw my own ID check + my sister’s and it was flawless (< 10 minutes), but it seems many people are stuck and don’t get answers through chat, and come here… it shouldn’t be this way.

I’m not complaining for the sake of it: I love Revolut, I receive my salary on it and use it to pay for nearly everything. I really want you guys to succeed! :heart_eyes: :wink:


#5

Hi there. Are you on Android?


#6

No, iOS.

Yes, I reinstalled and allowed all notifications.


#7

just chiming in that iOS chat notifications with support no longer work here either