Product overview


#1

New customer here. I signed up because I wanted a multi-currency Visa card (thought it was free, and am trying to come to terms with it having a fee).

This product is clearly a lot more than that, and I am struggling to understand what all the product features are and how they work together. As I find out that a feature exists, I can search for them and for some of them find some info, but is there a simple, clear product overview and “how to use it” somewhere?


#2

Hey. Can you clarify what fee you are talking about? :slight_smile:


#3

They deducted £5 from my account to issue me my Visa card.


#4

It is not a fee. It is the price for the shipping of the card. Shipping is never free :slight_smile:


#5

It’s a fee they levy on me for getting me the card I need to use their service. No other card company has ever charged me a fee for sending me a card.


#6

If you created a virtual card then it was free (no shipping). Also the price of shipping was specifically stated when ordering the card (you had 3 options)


#7

Do you have anything constructive to add to my question, or do you just want to contradict my experience?
I cannot use a virtual card in a shop or restaurant or in an ATM. To have the service I signed up for I need a physical card. It came as an unpleasant surprise to discuss there is a fee for getting the card. As I said, I am coming to terms with it.


#8

You can use virtual card for free,but if want real one then bare the shipping costs.
If you got nothing good to say,might not say at all …
Community is to help each other,not crying that you not happy.
Any complains you got-take it to customer support ,not here :slight_smile:


#9

Do you have anything constructive to add to my question, or are you just here to throw rocks?
My question contained no complaint - you and the previous poster have chosen to imagine it.


#10

Want card pay money :joy::joy::joy:
Nothing free nowdays :joy::joy::joy:


#11

Just here to throw rocks, I see. Reported.


#12

I agree, it’s not easy to get all the details of the product right away. I think the Help Center offers a good explanation of many features. There are also blog articles. And flipping through the different sections of the app itself together with the Help Center might be a good way of exploring Revolut.


#13

We’ve also sent all the links about our products, services & prices via a direct message on Twitter :slight_smile:


#14

Thanks, Frank.
Yes, where I know that a feature exists and what its name is, I can hunt though the blogs and help pages. I was hoping there might be a customer-orie ted, simple, holistic overview of the big picture and how it all fits together.


#15

Yes, but that’s about individual features, not a holistic overview, Andreas. For example, I now that the Vaults feature exists, but I don’t get how it fits in with currency conversion, ledgers, and all the other things that I don’t even know exist.
I don’t want to have to go on a voyage of exploration - I just want to be told what the product it and how it works.
Is there even a list of the features somewhere?


#16

That’s why I recommend to read the Help Center articles. I believe it is the best way right now to understand how everything is tied together and to understand how Revolut is different from traditional bank accounts.


#17

Yeah … I was hoping to avoid that. There is no proper structure to help centre, so you have to read every article in case it.mentions something important.
Ah, well. It’s a shame, but I guess I’ll just use the Visa card and ignore all the unexplained stuff.