Problems with Top Ups

#1

Hello everyone,

I’m a bit lost here… so I installed the Revolut app on my phone. I’ve verified my identity with my ID card and photo and it was approved. I wanted to order the physical card or the virtual card but no matter what I do Revolut doesn’t accept any of my top ups. I tried with my Visa debit card, I tried with several mbnet cards… and nothing. I tried by inserting the data manually, I tried scaning, etc. It always fails and never accepts it. The message is always “your top-up could not be processed”. Am I missing something?

Thanks

Ana

#2

Hi @AnaSeabra7,

Thank you for contacting us.

I think I can help :slight_smile: Could you please get in touch with me via a direct message?

Regards,

Andreas K.

#3

Hi @AndreasK, can you please share the solution. I’m facing the same problem :confused:

Regards,
m

#4

Can you please provide more details?

#5

So, My debit cards are not allowing online transactions. That’s why I always use virtual card created by MBnet service, which are associated with my debit cards. It works always, almost, cause it fails with Revolut’s top ups :confused:
It seems to be the same case as the one of AnaSeabra7. Is there any way to make MBnet generated cards to work with Revolut?

#6

Does this card support 3D secure?

#7

Yes my fisical card has 3d Service associated, but this one I can not add to my account (not talking about top up)
“we’re really sorry, but it looks like your bank card issuer declined this transaction. Please contact them directly”

#8

Have you tried to top up via Android/Apple Pay instead?

#9

Hello, I do not approve of identity. Already a week in the Revolut program, writes “Personal Data-Processing.” I can not connect an existing physical card yet. Writes “This card can not be linked”.

#10

Hi there! I’m also not able to do a top-up. When I do 3D secure I get sent a text with a code and I insert that code in the provided space but then it send me to a Verification page and it says please wait but nothing happens after that. My husband has a Revolut account linked to the same bank account so I don’t know if it’s something to do with that.