I’ll try to explain briefly:
Signed up with NO1 and got a physical card.
Then did a hard reset but I thought I used NO2, which I used to log in and everything seemed fine.
Then I noticed my balance in CHF was gone (and was thinking to report a complaint). I topped up EUR, changed into CHF… and realized my mistake.
I tried to send the CHF from NO2 (logged with NO2) to NO1, but I got “Money transfer failed
I verified my identity on NO2, and succeeded to send all the CHF to NO1 but… they never arrvied and my balance on NO2 is zero