Problems trying to verify my identity


Hello! I have problem when I try to verify my identity during 1 week. The support chat doesn’t work either, so I have to write here. Can somebody help me? I will need the money soon, and I have almost the limit. Thank you anyway!


Hello @carmen_vacas,

Can you please try to kill and reopen the app and contact our support team?


Andreas K.


@AndreasK I tried both, but the support chat doesn’t work and I can’t send my message and the other option didn’t work either.


OK please delete and reinstall the app.


Now I can write in the support chat. Thanks so much!


Hi @carmen_vacas,

I’m glad to hear that.


Andreas K.