Problems trying to verify my identity


#1

Hello! I have problem when I try to verify my identity during 1 week. The support chat doesn’t work either, so I have to write here. Can somebody help me? I will need the money soon, and I have almost the limit. Thank you anyway!


#2

Hello @carmen_vacas,

Can you please try to kill and reopen the app and contact our support team?

Best,

Andreas K.


#3

@AndreasK I tried both, but the support chat doesn’t work and I can’t send my message and the other option didn’t work either.


#4

OK please delete and reinstall the app.


#5

Now I can write in the support chat. Thanks so much!


#6

Hi @carmen_vacas,

I’m glad to hear that.

Best,

Andreas K.