Problems to get money out of the ATM machine


#1

Hello.

I have try to get 450€ from the ATM machine with a normal usar account and I can’t get the money.
I have try to contact the live support and, They dont answer.
Any ideas?
Thank’s in advance.


#2

Are ATM withdrawals enabled in the security settings of the card? Do you have enough funds? Have you tried a lower amount? Does the transaction appear on your Revolut account?


#3

Hi Yiango,

I have enough funds, withdrawals are enabled on the security settings and I haven’t try with a lower amount, but the last time I get the same amount I haven’t any problem.


#4

Was it the same ATM both times - sometimes different machines have different limits.


#5

I’m sorry, I can’t help further, would suggest that you try another ATM and/or lower value, otherwise speak with the in-chat support.


#6

Ok, thank’s guys, I will try with a different amount.


#7

Are you over your monthly limit? In that case you might have to include the fee added to the amount needed on the account.


#8

I think that’s the problem, I will find out on Monday.
Cheers.


#9

Machines usually have a “$ per transaction” limit. Most ours in the UK is £250. Somethings wrong tho, all transfers in and out of revolut have vanished since Friday and support refuses to admit somethings up their end.


#10

Withdrawing that amount will cost you between 5 and 9 euro. If you dont have at least 460 euro in your account that might be the explanation. Of course it could also be an ATM limit.