I am likely not the only one experiencing this, although if i am it might make it easier to trace the transfer.
I have been sent 3 separate transfers from different banks and countries, all of which where sent on 21st or 24th July, to the new IBAN. (Support even confirmed the IBAN and BIC in one of the screenshots are correct). It is evident that 3 different people would not make the same mistake and thus the error is with revolut.
After attempting to speak with support chat, I have been requested to forward an MT-103, which the regular support line of my transferring bank has no clue about (this is a Back office and Middle office task, not customer support in a bank), although they confirmed the money has been sent and received by revolut on the 24th.
- I need to speak to a real person to get this resolved ASAP.
- Please comment if you are experiencing the same issues.