Problems logging into the Revolut App.


#1

Hi,
I have recently change my phone and had to reinstall all my apps.
After reinstalling my Revolut app, I have tried several times to get in touch with the Revolut support team and for some strange reason it’s blocked, I cannot send any messages to them or request help.
All I need help with is the 6 digit activation code, as I don’t receive it via text message or call.
Could you please advise or offer any suggestion on this matter?
Thank you.
RC


#2

Hey Roxi. You can try and write to them on Facebook or Twitter.


#3

Thank you Henrik! I will try to get in touch with them through those platforms.


#4

Let me know if you need help :slight_smile:


#5

Yes, I would appreciate some help please!
Thank you.


#6

Could you please send me a direct message?


#7

Hi Andreas,
I don’t know how to message you privately. Could you do that?
Thank you.
RC


#8

https://community.revolut.com/u/AndreasK top right


#9

I am sorry but there is no ‘new message’ button or anything like that, therefore I am unable to email you directly. Could you please help me in another way as I desperately need to log into my app/account. Thank you
RC


#10

I guess it is a permission thing and your account here might be too new. @AndreasK?


#11

I think so too, have read other posts related to this.


#12

Hey @Roxi i have enabled DM’s for you, go to Andreas’ profile and in the top right click the message button


#13

Thank you very much! :blush:


#14

Hello, could I get some help ? Few months ago I got the account, but did’t use it for some time, now would like to try and use the card again, but I forgot my password.


#15

Could you please try to log in with the phone number used to sign up -> Press Forgot -> to reset your passcode.


#16

There is no “Forgot” section. When I enter my phone number it only lets me to create new passcode and when i do it it shows an error.


#17

This means you’re not entering the phone number used to sign up which is linked to your account. Do you remember the phone number linked to your account?


#18

Yes, I am still using the same one .


#19

Ok are you able to send me a direct message please so I can take a closer look into your account?