Problems getting Support response for a long time


#1

Hi,

Was going through the process of account verification and have provided the passport photos as requested via the in-app Support chat. Since then (~3 weeks) the Support in-app has been silent and not responsive to my communications (not even robot response). Verification/limit change has also not happened.

Can someone please get back to me?

thanks
Andrei


#2

Hi Andrei.

Very sorry to hear that. Please let me have a look for you.

Best,

Andreas K.