Problems after changing country settings


#1

Hello,
yesterday I asked in-app support to let me change my country, I did it, but now I can’t top up money. It says verification is pending, I tried to contact support again, I got reply that specific team will look into this, but I haven’t heard anything for hours it just looks that they redirected my query somewhere and it got forgotten.

I am wondering if there is any other way to confirm my account so that I could continue using it? It is a very urgent matter.

Maybe someone had faced with the same situation, how much time it takes to verify account after changing country settings?


#2

Hey @daumantas :slight_smile:

You can check all the urgent contact methods here:

(spoiler: they’re sadly not so urgent :frowning:)


#3

Hi there.

Thank you for your patience. I can see that an agent has responded to you. I hope the resolution works for you.


#4