Problem with verifying


Good morning! I am a student in Poland. I was born in Kazakhstan. If I can verify yourself by choosing the country Poland and the passport of Kazakhstan?


Hello @Tvmmer,

Thank you for contacting us.

Please note that we may request a copy of your legal right to remain (e.g. visa, residence permit) if you provide a passport issued in a country outside of the European Union.

Some tips to ensure the ID verification goes smoothly:

Make sure to take a clear photo of your ID, where all details are visible
The photos should be taken somewhere brightly lit
Turn flash off to reduce glare on your ID documents
Make sure the details on your Revolut profile match the details on your legal document
Make sure that your legal document has at least 3 month validity left on it
Your identity will be verified automatically by our software within 15 minutes. If you are having difficulty, or if you have any questions please contact us via the in-app support.

If your passport was issued in a country outside of the European Union, you will also need to provide evidence of your right to remain via the in-app support. This can be a visa, a European passport or a residence permit. Please contact the in-app support for further details.

Did you try to reach out our support team?


Andreas K.