Problem with my passport for identify. New here. Please help !


#1

Hello. I am really new here. Please help me quick.
They say 3 times my passport is not good.
I am tired. Someone here to help please !
The live chat does not work.


#2

What was the reason exactly why your passport is not good?

Quality picture or is not issued in an EEA country (in this case you need to have a residency visa too) ?


#3

My passport is well picturized. I am from France. And it is valid until 2019.
I have made this many times now.
I think the problem is technical with REVOLUT system.


#4

Who is they? Is it an actual support agent or the automated system?


#5

@AndreasK could you help?


#6

Automat. Agent told me she redirect me to a verification agent. And i am still waiting !


#7

So just relax and wait. They will contact with you for sure. Give them some time.


#8

Ok. I hope so. Thanks a lot.


#9

I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.