Problem with my passport for identify. New here. Please help !


Hello. I am really new here. Please help me quick.
They say 3 times my passport is not good.
I am tired. Someone here to help please !
The live chat does not work.


What was the reason exactly why your passport is not good?

Quality picture or is not issued in an EEA country (in this case you need to have a residency visa too) ?


My passport is well picturized. I am from France. And it is valid until 2019.
I have made this many times now.
I think the problem is technical with REVOLUT system.


Who is they? Is it an actual support agent or the automated system?


@AndreasK could you help?


Automat. Agent told me she redirect me to a verification agent. And i am still waiting !


So just relax and wait. They will contact with you for sure. Give them some time.


Ok. I hope so. Thanks a lot.


I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.