Problem with identity

Hello, I have a problem to verify identity. Since a couple of days it’s say to me “we are currently reviewing your documents the review process will take up to 10 minutes.”

My limit is almost reached and I need to top up more money to travel abroad next week.

Hello @ppepon,

Could you please send me a direct message with your phone number associated with your account?


Andreas K.

The issue is resolved

1 Like

I’m glad to hear that @ppepon.

Please don’t hesitate to contact us if you have any further questions.

Have a great day.


Andreas K.

Hi! Same problem here! I have been waiting for 3 days ago. Next week I would like to use my new card… Please check it.



Same here :frowning: have waited for several days and my identity is still under review.


Same problem for me … I tried with 2 phone, but the problem is the same. For several days I saw “we are currently reviewing your documents…”.
Can you help me?