I tried to active my identity in the app a week ago and my identity activation status is processing.
Today I tried to do one more time with support chat (Olga), but after I sent all documents that she asks me, she told me that she’ll escalate the chat to a different team and they will get back to me soon. Nobody contacts me till now, and no one answers me in chat. What have I to do? I want to active my identity, but I don’t know what more I can do.
I really hope that someone can help me.