Problem with ID upload and account access


#1

Hi,

I couldn’t get verified by the App(3days), but also i can not upload the new ID on the system. Also i can not get any reply from the support chat.

Also my e-mail is not working on the desktop browser.

Could you please contact with me


#2

I have a similar problem. I found that my name was mistaken and support allowed me to fix it. Since then I can not use my account. I can not send. I can not charge my bill - nothing. Support doesnt answer me 3 days. Absolutely NOTHING.


#3

Try to ask for Live agent in chat or use twitter / Facebook

Worked for me :slight_smile: try to message @AndreasK he could help you .


#4

I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter.