I have ordered one online company to send money to my IBAN number:
GB47 LOYD 3080 1214 0888 68
It is more than 3 months and money still have not arrived.
I asked them to resolve it and they required bank statement from me.
So I have sent them my bank statement with my account number: 20858447.
They told me that this bank statement is not valid, because the number from IBAN is different to number which is on my bank statement.
I do not know what to do, how to prove them that this is really my account for which I required this money and make them take care about this problem.
Can you help me with my case?
Maybe it can help if you will place IBAN also to bank statements next to the account number.