Problem to upload my passeport, my camera is broken on my phone


Hello, I can not upload my passeport to verify my identity because my camera is broken on my phone. Is there an other way to process? Thank you


Hello @emeric.

Can you please send us the 4 photos to (front and back of your passport or ID, a photo of yourself holding the passport/ID next to your face and then just a normal picture of yourself like a selfie) so we can verify your identity. You can use someone else’s device.


Andreas K.