Problem connexion with new application


#1

Hi,
Because of a bug of my telephone, the application was deleted. But when I open the new application, they ask me to create a new account. Im doing this.
Now is it the account with my number ? I already have a card. I cant top up on the application. “Something is wrong please try again” since 4 days.

Can you help me ??

Thank you


#2

Hello @Juliec

Let’s get in touch via a direct message so we can take a look at what’s going on.

Best ,

Andreas K


#3

Thank you for the answer.

I can come back on my account because now the application sign me out. And now it tell me that the account is already enregistred.