We’ve been going back and forth in the chat for 16 days, sending countless documents to verify our source of income (money we transferred from our account in France to our Revolut account). We were asked time and time again for documents we had already sent. We are property investors and need to pay our sollicitor (who also ran checks on our funds and cleared them) to complete on a property. We told the person in the chat that this was extremely urgent and they are taking their sweet sweet time to clear our funds and being completely incompetent (continuing to ask for explanations they already had and documents they already had). Has anyone had this problem ?
We need to make a transfer to our sollicitor ASAP but are worried our money will be blocked. Can we still send money out while they run their checks or is our account frozen ? (I have asked this many times in the chat but they either side step the question or give a very unclear answer). If we can’t transfer funds to our sollicitor how can we get our money bank ? Will they at least let us transfer our money back to ourselves (on our bank account in France ?)
Very fed up with their incompetence and their seemingly unwillingness to cooperate.
Please get back to us ASAP.