Being self-employed I’ve been struggling to have the top-up limit increased for 4 days already. There seems to be 2 issues here:
Even though it is my wife who wants to send me her money from her Revo account, even after providing her yearly salary statement and savings accounts slips from the originating bank - still my own limit blocks the transfer. As Carmelo explains, the idea behind is to check identity and prove the source of money is legit. Well, unclear how my wife’s salary and proof of savings not enough proof.
Assuming the transfer to top up my limit would have been from elsewhere (not my wife), it might be fair to ask for proof of my income to increase the limit. At first the support asked the yearly tax return to be able to scrutinize the income and deduce the salary. Doesnt it sound weird (to put it mildly) - having to disclose all our family belongings and other sensitive information, to get the top-up limit increased? No bank in the Netherlands or Switzerland ever asked for it and such claims might even be illegal.
After some talks, it turned out sending the past 3 months of client invoices and bank slips proving the invoices were paid was enough. Strange enough, as I sent all these - turned out it actually is not enough and Revo wants to see full bank statements for the past 3 months, meaning not only the income from the invoices, but all sorts of other things I’m paying for via this account. Again, smells like violation of privacy and the obvious question is how my grocery spending is helping to determine the annual income?
I’m confused and still talking to support. Raising the top-up limit proved to be an exciting past time, even for a Premium account.