I was wondering if anybody else had this sort of experience. I’ve only had the account a couple of days and besides sheer stupidity I was compelled to opt for the premium service due to the travel insurance and the priority support that was advertised (I abhore waiting on the line just to get a simple answer).
Apparently though delivering on those promises is really not in the company policy.
Claims that have proved to be false so far:
- credit card will be delivered in up to three days - didn’t happen
- priority support - 50 minutes of waiting with no resolution, after waiting for 40 minutes I get picked up by a Live Agent that tells me to wait so he can check on the issue, after a 10 minutes I get a copy paste from the F.A.Q.
Now the delay in delivery is a one time thing and the support, while recurring it isn’t exactly quantifiable so thus unenforceable if a cancellation were to arise.
What I’d really like to find out is if they make good on any of the other claims in regards to the premium service.