Premium member and 24/7 support


#1

Paid for premium membership and promised 24/7 support, yet current wait time for live agent is 12 hours!
When will this get fixed and 3 days later when will support (technical team) actually fix the crypto exchange rate issue ?
@AndreasK Any answers?


#2

Hi there. Really sorry to hear that. it looks like we’ve managed to get in touch with you to discuss the issue now.


#3